Satisfaction guaranteed or your money back.
Simple, clear, and on your side.
The best way to know if Atmosense suits your home is to use it there. If it isn't for you, here's what to expect.
No reason needed
Changed your mind? That's fine. You have 30 days from the day your order is delivered.
Start it yourself
Start your return in your Atmosense customer account. There's no need to email us first.
Full price of the item back
We refund the full price you paid for the item to your original payment method. We aim to refund within 5 working days of receiving it.
Help first, if you'd like
Not getting on with it? Tell us what's wrong. A setup change often fixes it, but the choice to return is always yours.
Still covered after the first month.
2-year warranty
- Every Atmosense product is covered against manufacturing defects for 2 years from delivery.
- No registration needed: keep your order confirmation email as proof of purchase.
- If a fault can't be fixed remotely, we'll arrange a repair, replacement or refund, and cover the return postage.
Your legal rights
- Our 30-day guarantee is on top of your 14-day statutory right to cancel when you buy online.
- None of it affects your rights under the Consumer Rights Act 2015, including if goods are faulty or not as described.
Common questions.
When does my 30 days start?
On the day your order is delivered, not the day you placed it.
Can I use it before I decide?
Yes. You're welcome to unpack and use it to see how it works, broadly as you could in a shop. Please take reasonable care of it, and return it in reasonable condition with all its accessories.
If it has been damaged or materially used beyond what's needed to try it, please contact us before returning it so we can advise you.
Who pays for return postage?
You do for change-of-mind returns. We pay if the item is faulty, damaged, or we sent the wrong one.
How long will my refund take?
We aim to refund within 5 working days of the item reaching us, and in any event within 14 days. Refunds go back to your original payment method; your bank may take a few extra days to show it.
What if it arrives damaged or stops working?
Email support@atmosense.co.uk with your order number and photos or a short video. We'll put it right in line with your legal rights, which may include a repair, replacement, or refund, and cover the return postage.
Can I swap it for something else?
Return the original for a refund and place a new order for the item you'd like.