From our door to yours, tracked all the way.
Here is how long delivery takes, what it costs, and what to do if anything goes wrong with your parcel.
The short version
| Dispatch time | Within 1 to 2 working days (Monday to Friday, excluding UK bank holidays). |
|---|---|
| Delivery time | 2 to 4 working days after dispatch for standard UK delivery. The estimate for your address is shown at checkout. |
| Delivery cost | Free standard delivery to every UK address, including Northern Ireland and the Scottish Highlands and Islands. |
| Tracking | Yes. We email you a tracking link when your order is dispatched. |
| Courier | A tracked UK courier service |
| Latest delivery | Within 30 days of your order, unless we agree a later date with you |
How your order reaches you
- You place your order We email you straight away to confirm we've received it. This confirms receipt only; your order is accepted when we dispatch it.
- We pack and dispatch it We check your monitor, pack it carefully, and hand it to the courier. You'll get a dispatch email with a tracking link.
- The courier delivers it Follow your parcel with the tracking link. If nobody is home, the courier will follow their usual process, such as leaving a card or re-attempting delivery, as shown in your tracking updates.
- You check it Please look over the packaging when it arrives. If anything looks damaged, see below. Your 30-day return period starts from the day it is delivered. It is a change-of-mind policy, and you pay return postage for change-of-mind returns. See our Returns & refunds page.
Estimated delivery dates
Times on this page are estimates. Busy periods such as Black Friday and Christmas, severe weather and courier disruption can add time. If we can't meet the estimate shown at checkout, we'll let you know.
When you become responsible for the parcel
Your order stays our responsibility until it comes into your physical possession (or that of someone you've asked to receive it). Ownership passes to you when we've received full payment.
Where we deliver
We deliver to addresses in the UK only. We don't currently deliver to the Isle of Man, the Channel Islands or outside the UK. Delivery options are shown at checkout once you enter your address.
Northern Ireland and the Scottish Highlands and Islands
Delivery to Northern Ireland and the Scottish Highlands and Islands is free, just like the rest of the UK. It can take a little longer than delivery elsewhere.
If something goes wrong
Your parcel is late
Check your tracking link first. If it is past the estimated date, or hasn't moved for several days, email us with your order number, and we'll chase the courier. If we can't deliver in time, you may be entitled to agree a new delivery date with us, or to cancel and receive a refund. See our Returns & refunds page for how refunds work.
It says delivered, but you haven't got it
Check with neighbours and any safe places around your home, then contact us as soon as you can. The parcel is our responsibility until it is in your possession, so we'll investigate with the courier and put it right.
It arrived damaged
Please email support@atmosense.co.uk with your order number and photos of the packaging and the item, and keep the outer box. We'll put it right in line with your legal rights, which may include a repair, replacement or refund. See faulty, damaged or incorrect items for details.
Wrong address
Contact us straight away. If your order hasn't been dispatched, we can update the address. Once it's with the courier, we may not be able to change it, but we'll do what we can.
Your legal rights are not affected. Nothing on this page limits your rights under UK consumer law. Our Terms of service apply to every order.
Need help with a delivery?
Email us with your order number and a real person will reply, usually within one working day.
Email Customer Support