Atmosense Consumer Warranty
Every Atmosense product is covered against manufacturing defects for 2 years from delivery. Here's exactly what that means and how to make a claim.
The short version
| Warranty length | Two (2) years from the date your product is delivered |
|---|---|
| Covers | Faults in materials or workmanship that appear during normal domestic use, in line with the product instructions |
| Registration needed? | No. Keep your order confirmation email as proof of purchase. |
| Cost | Free — included with every Atmosense product |
| How to claim | Email support@atmosense.co.uk with your order number, a short description of the problem, and, if you can, a photo or video |
| What you get | We will repair or replace your product. If we cannot do either, we will refund the price you paid. |
What's covered, and what isn't
✓ Covered
- Faults in materials or workmanship that appear during normal domestic use, in line with the product instructions. We won't ask you to prove the fault was there when your product was delivered.
- Sensors that stop working, drift significantly, or read incorrectly under normal use
- Display, button, Wi-Fi, or battery faults not caused by damage
- A unit that won't power on or charge correctly
✕ Not covered
- Accidental damage (such as drops, liquid damage or power surges), misuse or neglect.
- Damage caused by repairs or changes not made by us.
- Normal wear and tear, including the gradual loss of battery capacity over time.
- Damage caused by use not in line with the product instructions, or by faulty third-party accessories.
- Cosmetic marks that don't affect how the product works.
- Commercial or business use.
A reminder: Atmosense is an indoor air quality monitor, not a certified carbon monoxide alarm (EN 50291). This warranty covers hardware faults; it doesn't change that guidance.
How to make a claim
- Email us the details Email support@atmosense.co.uk with your order number, a short description of the problem, and, if you can, a photo or video.
- We take a look Often we can solve it together — a setup change fixes more faults than you'd expect.
- We put it right If it can't be fixed remotely, we will repair or replace your product. If we cannot do either, we will refund the price you paid. If we need the product back, we will send you a prepaid return label. A repaired or replacement product is covered for the rest of the original warranty period, or for 90 days from when you receive it, whichever is longer.
Outside the 2-year period
Even after the warranty ends, get in touch anyway. Under UK law, you may still have rights if a fault was present from the start, and we're happy to look at anything that goes wrong.
Your legal rights
This warranty is in addition to your legal rights and does not affect them. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement or refund, depending on when the fault appears. Your legal rights can last up to 6 years (5 in Scotland), including after this warranty ends.
For more information, visit Citizens Advice (www.citizensadvice.org.uk).
Who gives this warranty
Atmosense UK is a trading name of A.BLAKE HOLDINGS LTD, registered in England & Wales (Company No. 16795349).
Registered Office: 184a Albert Road, Stechford, Birmingham, England, B33 8UE
Email: support@atmosense.co.uk | Phone: +44 121 663 6917
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Who is covered
You, if you bought a new product from atmosense.co.uk as a consumer for delivery to a UK address.
Something not working?
Email us the details, and a real person will get back to you.
Email Customer Support